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2011 Mercedes benz CLS63 Wheels Problems, Complaints and Defects

Issue ID	988290
Internal NHTSA #	10520226
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	CLS63
Model Year	2011
File date	01/05/13
Component	WHEELS
Product type code	VEHICLE
Description of the problem	The first time on 05. 01. 2013, i was approaching the expwy exit (at about 45mph) when i heard a load pop & the car system warning for low tire pressure came on. I pulled over and inspected the front passenger tire that appeared to be flat. Roadside assistance from mercedes benz- san juan came & the gentleman proceeded to change the tires. Upon inspection, he stated that the tire had blown out from the inside was and there appeared to be no puncture damage to the tire. Later, the dealership also stated that there was no identifiable puncture mark and that the treading was like new. My 2011 cls63 has only 23,000 miles. The dealership determined that the bridgestone potenza tires that i had were not covered by the warranty, and proceed to charge me for the replacement. Then on 06. 09. 2013 the front driverside tire blew out as i was driving home, on a 30 mph road. Same scenario, i heard a loud pop and pulled over. Roadside assistance was again on site, and the front driverside tire had blown out from the inside wall. Upon discussing the obvious tire defect with the same dealership, they again stated that the treading was like new and there was no identifiable puncture damage to the tire. They later stated that i must have hit a sidewalk to make the tire burst. I told the dealership that if i had hit a sidewalk, wouldn't the damage have been on the outer wall? Or at least, the tire would have visible damage caused by hitting the sidewalk? They later stated that after further review they had identified a puncture mark. Upon questioning their new findings and my previous experience, just one month earlier with the other front tire, the dealership stated that the warranty would not cover road hazard damages - even though they did not identify any, and they also kept no record of my first complaint. How is it that the tires pose a hazard at such a low speed, on a sports car?
Vehicle Mileage at Failure	23200
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MCALLEN, TX
VIN pattern	WDDDJ7HB3BAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

TMBKK7NE4G0047834 MA1ZN2GHKG1G54062 5NPEJ4J23MH099223 ZFF06VTB00P314811 ZFA25000002X45439 JMZKEN92600135176 NMTKZ3BX00R331974 WBAUF12050PZ30791 VF72RHNVWJ4262553 WBAPE12060WJ89590 SALFA23A78H072410 1C4RJFCGXJC215630

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2011 Mercedes benz CLS63 Wheels Problems, Complaints and Defects, Recalls and Failures

2011 Mercedes benz CLS63 Wheels Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?